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Terms & Conditions  HEADING_TITLE

Payment

Is PayPal safe to use?

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

Credit/Debit Card (seamless via paypal)

Tontojacks accepts most Credit / Debit card payments online in the checkout. 

You are also able to pay by card on the telephone: 0845 20 20 061   (09:30 to 18:00 Mon-Fri)

Paypal payments

Payments can be made at Paypal.co.uk to:  sales@tontojacks.co.uk

Cheque Postal order (UK only):

UK customers can also pay by cheque or postal order to:

Payable toTontojacks,  Unit 56 Faraday Mill Business Park, Prince Rock, Plymouth, PL4 0ST 

Sorry no money or bank transfers

Dispatch of Goods:

UK:  Shipping within the UK is free!

Tontojacks will endeavour to dispatch goods as quickly as possible and usually within 2 days of receipt of payment. If paying by cheque please allow five working days for cheques to clear. Goods are normally dispatched via Royal Mail, however heavy and urgent items may be dispatched by courier.

Overseas:  Goods will be dispatched by Royal Mail Airmail

Note:  Maximum shipping weight for outside of the UK is 2kg

Returns

Returned Unsuitable

Items deemed unsuitable must be returned within 14 days of purchase.  Notification can be either by telephone 0845 20 20 061 or by email sales@tontojacks.co.uk  Please enclose either original invoice or note with name, address and if possible date of purchase.

Item must be returned in original condition.  Refund will be made on receipt of item via the original payment method less a %10 charge to cover the cost of postage and handling (this will closely resemble the real postage cost to the business so is not a punitive amount).  Return postage cost is the responsibility of the buyer.

Returned Defective or Faulty

Defective or faulty items must be returned within 14 days of receiving your goods.  Notice can be either by telephone 0845 20 20 061 or by email sales@tontojacks.co.uk.  Items will be refunded on receipt by the original payment method.   Please enclose either original invoice or note with name, address and if possible date of purchase.  Reasonable return postage costs will also be reinburesed.

All items must be returned to:

Tontojacks, Unit 56 Faraday Mill Business Park, Prince Rock, Plymouth, Devon, PL4 0ST

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